Refund Policy

Nothing renews by itself

Subscriptions are paid up front for a fixed period and do not renew automatically. When a period ends you decide whether to buy the next one, so there is no recurring charge to cancel and no surprise payment to reverse.

A payment that did not complete

If the QR code expired or you cancelled before paying, nothing was charged. No refund is needed — start again and checkout will make you a fresh code.

A payment that went wrong

Charged twice for the same order, charged the wrong amount, or paid and never got the subscription: email us with the order reference from your receipt and we return the difference in full.

We aim to have it on its way within three working days of confirming what happened.

Changing your mind

Once a subscription has been activated and used, the period you bought is not refundable. This is the other side of prepaying: you are never billed for a period you did not choose.

If you are unsure which plan fits, ask us before you buy — a plan can also be changed for the next period without losing anything you have already paid for.

How a refund reaches you

Refunds go back through the payment provider to the account that paid, and how quickly it appears depends on your bank or e-wallet.

How to ask

Email us with the order reference shown on your payment page and receipt, and tell us what happened. That reference is all we need to find the payment.